Question 1

Do you store my uploads?

Accepted Answer

No. Images are fetched from short‑lived Blob URLs for OCR, and then deleted immediately after processing.

Question 2

What image formats are supported?

Accepted Answer

We accept JPEG, PNG, WebP, HEIC, HEIF, AVIF, TIFF. If a format is not processed natively, we convert it to JPEG server‑side for OCR.

Question 3

What are the size and dimension limits?

Accepted Answer

Each image can be up to 10MB and up to 8192×8192 pixels. For OCR, images may be resized down to a max edge of 2048px to improve reliability and latency.

Question 4

How many images can I process at once?

Accepted Answer

Up to 12 images per request.

Question 5

Will multi‑page text be ordered correctly?

Accepted Answer

Yes — when processing multiple images, we attempt text‑based order inference to output the most likely page order.

Question 6

What counts as a "page"?

Accepted Answer

One exported PDF page.

Question 7

What happens on the Free plan?

Accepted Answer

You can export 15 pages/month. Upgrade for more pages.

Question 8

Do you retry OCR on transient errors?

Accepted Answer

Yes. We retry Gemini calls up to 3 times with exponential backoff starting at 1000ms.

Question 9

Which OCR providers are used?

Accepted Answer

Gemini is the primary provider. In certain cases we may fall back to OpenAI for resilience.

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